Privacy Policy
How we collect, use, and protect your personal information
Introduction
stellar-finch is committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, and safeguard information when you use our website or engage our services.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (email address, postal address)
- Information about your property and garden care requirements
- Communication records when you contact us
- Technical information about your device and browsing activity through cookies
How We Use Your Information
We use your personal information for the following purposes:
- To respond to enquiries and provide quotes for our services
- To deliver garden care and landscaping services you have requested
- To communicate with you about your service arrangements
- To improve our website and services based on usage patterns
- To comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Consent: when you submit an enquiry form or contact us directly
- Contract: when processing is necessary to provide services you have requested
- Legitimate interests: for business purposes such as improving our services
- Legal obligation: when required by law
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 24 months. Client records relating to completed services are retained for 7 years for accounting and legal purposes.
Data Sharing
We do not sell your personal information to third parties. We may share data with:
- Service providers who assist with our business operations (e.g., website hosting)
- Professional advisors such as accountants or legal counsel
- Regulatory authorities when required by law
Your Rights
Under data protection legislation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: 147 Kirkstall Road, Leeds, LS4 2QD, West Yorkshire
Last updated: January 2024