GDPR Compliance
Understanding your data protection rights under UK GDPR
Our Commitment to Data Protection
stellar-finch is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We recognise the importance of protecting personal information and are dedicated to handling your data responsibly and transparently.
Data Controller
stellar-finch acts as the data controller for personal information collected through this website and in the course of providing our garden care services. We determine the purposes and means of processing your personal data.
Your Rights Under UK GDPR
The UK GDPR provides you with the following rights regarding your personal data:
Right to Be Informed
You have the right to be informed about how we collect and use your personal data. This is provided through our Privacy Policy and this GDPR information page.
Right of Access
You can request a copy of the personal data we hold about you. This is commonly known as a Subject Access Request (SAR). We will respond to such requests within one month of receipt.
Right to Rectification
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete this information.
Right to Erasure
Also known as the right to be forgotten, you can request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent.
Right to Restrict Processing
You can request that we limit how we use your personal data in certain circumstances, for example while we verify the accuracy of data you have challenged.
Right to Data Portability
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to processing of your personal data in certain circumstances, including processing for direct marketing purposes.
Rights Related to Automated Decision Making
We do not currently make decisions based solely on automated processing that produce legal effects or similarly significantly affect you.
Exercising Your Rights
To exercise any of your data protection rights, please contact us using the following details:
Email: [email protected]
Address: 147 Kirkstall Road, Leeds, LS4 2QD, West Yorkshire
We will respond to your request within one month. In complex cases, we may extend this period by up to two additional months, in which case we will inform you of the extension and the reasons for it.
Complaints
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concerns directly.
Data Security Measures
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Secure storage of physical and electronic records
- Access controls limiting who can view personal data
- Regular review of our data processing activities
- Staff awareness of data protection responsibilities
International Transfers
We do not routinely transfer personal data outside the United Kingdom. If any transfer becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Updates to This Information
We may update this GDPR compliance information from time to time. The current version will always be available on our website.
Last updated: January 2024